Frequently Asked Questions
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Our general hours of operation are as follows:
Monday – Friday: 11 A.M. to 8 P.M.
Saturday: 8 A.M. to 8 P.M.
Sunday: 2 P.M. to 6 P.M.
However we are always happy to make our best effort to accommodate clients. If you need an appointment outside of our typical hours, please let us know.
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We understand that life happens and things may need to be rescheduled or cancelled.
Please note that we require a 50% retainer/deposit for all sessions which is non-refundable. By booking your session you confirm that you agree to this policy in addition to our terms and conditions.
If rescheduling is needed, there is a $75 fee to reschedule. Please be courteous when rescheduling, and do so at least 3 days in advance. All rescheduled sessions need to be completed within 30 days of the original date. Rescheduling consideration is made at the discretion of Odis Lewis Photography.
Client agrees that the rescheduling fee fairly compensates Provider for accommodating changes in our schedule and committing to provide the Services and turning down other potential projects/clients. Therefore the rescheduling fee is non-refundable.
Cancellation, Rescheduling and No-Shows
Cancellation, Rescheduling of Services or No-Show Client: If Client desires to cancel Services, reschedule Services, or if it becomes impossible for Provider to render Services due to the fault of the Client or parties related to Client or failure of one or more essential parties to the Client’s to show up in a timely manner, Client shall provide notice to Provider as soon as possible via email to J33media@gmail.com.
Provider has no obligation to attempt to re-book further Services to fill the void created by Client’s cancellation, rescheduling, no-show or if it becomes impossible for Provider to provide the Services due to the fault of Client (or parties related to Client), and Provider will not be obligated to refund any monies
Client has previously paid towards the Total Cost. Client is not relieved of any payment obligations for cancelled Services, rescheduled Services, failing to show up for the session, or should it become impossible for Provider to provide the services due to the fault of Client (or parties related to Client) unless the Parties otherwise agree in writing. For instance, if Provider is able to secure another, unrelated client for a session, then Provider may choose, at its sole discretion, to excuse all (or a portion of) Client’s outstanding balance of the Total Cost. s here
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You will be provided with a private online digital gallery to review the media from your session within a week. Our interactive galleries are easy to use and allow you to download, share, purchase prints, and more!
After your selections are made for any edits that you are ordering, please allow between 7 to 10 business days to receive them.
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After selections are made your final retouched images will be provided to you within 10 business days. If you need your photos prior to that, we do offer expedited turnaround services within 48 to 72 hours for an additional fee of $150. Your invoice will be updated to reflect this service and is due prior to us commencing editing.
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Yes, we provide in studio and on-location services. We are always excited to shoot in amazing locations. We are also available to provide location scouting for your session as an a la carte service.
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Sure thing! Portraits for your team and even some group shots are a great way to show off your company culture. We can certainly pull off a new and improved “School Picture Day” experience for your team.
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We are always excited to shoot in amazing locations and are available to travel world-wide. Looking for a brilliant locale? We are also available to provide location scouting for your session as an a la carte service.
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For our great Grads, we recommend scheduling at least one month in advance. Our weekend sessions are usually the first to fill up, especially in peak seasons. Scheduling your session in advance gives you the security of knowing your date is reserved just for you.
We only photograph one graduate per shoot day, availability is extremely limited. By booking a few months out, it gives us time to plan efficiently and effectively. It also gives you plenty of time to curate the perfect wardrobe, props, and finalize any details for your session.
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You can choose your package and begin to reserve your photo booth at the reservation request website.
To ensure our availability for your event date, a retainer payment of $200 is required at the time of reserving.
The remaining balance can be paid anytime at least 30 days before your event. If your event gets postponed to a later date, we can apply the payment to a new date at no additional cost, depending on our availability.
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- Our booth space requires a minimum 10' x 10' area, a minimum height of 7'11" for the backdrop.
- A power outlet should be within 30 feet, and the ground must be level.
- We will also need a venue-provided table for props.
- If you have an outdoor venue, a suitable shelter away from direct sun, rain, and wind will need to be provided. If your event is outdoors during daylight hours (8am - 5pm), please contact us and we will work with you.
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Yes! Our Booth Managers are highly trained in the art of modern photo-boothing. They will arrive 60-90 minutes before your time, set up and break down the photo booth, assist your guests with printing, emailing photos and GIF videos ready to be posted on social media.
.Our Booth Managers ensure everyone has memorable experience at your event.
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As many as you like! No really we can handle it no problem.